--- title: "Access Policy | Haringey Collective" description: "Haringey Culture Collective's Access Policy" canonical_url: "https://proudlyharingey.com/access-policy" meta: "og:description": "Haringey Culture Collective's Access Policy" "og:image": "https://proudlyharingey.com/og-image.png" "og:image:height": "630" "og:image:type": image/png "og:image:width": "1200" "og:title": "Access Policy | Haringey Collective" "twitter:image": "https://proudlyharingey.com/og-image.png" --- > Index of every page on this site: [llms.txt](https://proudlyharingey.com/llms.txt) # Access Policy Haringey Culture Collective (HCC) wants everyone to be able to take part in Haringey's London Borough of Culture 2027, whether as an audience member, artist, participant, volunteer, applicant or member of staff. We work across theatres, galleries, parks, streets, schools, community venues and temporary or unconventional spaces. Access arrangements will therefore vary by event, but access must be considered from the start of planning and communicated clearly. Access enquiries: Please email [hello@haringeycollective.com](mailto:hello@haringeycollective.com), adding ‘Access Enquiry’ to the subject line We follow the social model of disability: people can be disabled by barriers in environments, systems and attitudes. This includes barriers experienced by people with visible and non-visible disabilities, deaf and disabled people, neurodivergent people, and people with long-term or fluctuating conditions. We also recognise that cost, language, culture, caring responsibilities, digital exclusion, transport and unfamiliarity with cultural spaces can prevent participation. We will listen to people about the barriers they face and avoid requiring them to disclose a diagnosis to request support. HCC will discuss access with artists, producers, venue operators and other partners early in the planning process. We will consider the whole visitor journey, including booking, travel information, arrival, wayfinding, queues, participation, toilets, seating and leaving the event. For large outdoor events we will plan access in relation to the site layout, distances, ground conditions, viewing areas, facilities and crowd management. For smaller or temporary spaces we will assess the particular site and consider adjustments or an alternative location where barriers cannot reasonably be addressed. Depending on the event and its setting, arrangements may include step-free routes, accessible toilets, seating and rest points, accessible viewing areas, hearing support, British Sign Language (BSL) interpretation, captions, audio description, large print or digital information, quiet spaces, relaxed performances or viewings, and support for assistance animals. We will also consider free or affordable entry, concessions, companion or carer tickets where relevant, clear travel information and other ways to reduce financial and cultural barriers. We will prioritise provision in discussion with the people taking part and the nature of the activity. Relaxed performances and viewings will be included where possible and appropriate. Their format may include reduced capacity, flexible entry and exit, adjusted sound or lighting, a quieter area and clear advance information. We will explain the specific arrangements for each event rather than assume that “relaxed” means the same thing everywhere. Event listings and booking information will describe the access features that are confirmed for that event, including any known limitations. Where details depend on a partner venue or temporary site, we will check them before publication and update the listing if arrangements change. We will not describe an event or venue as fully accessible without explaining what is actually available. We will provide information in clear language and accessible digital formats wherever possible. We will offer alternative formats or communication support on request where we can. If a requested adjustment cannot be provided, we will say so promptly, explain the practical constraint and work with the person to explore an alternative. We will make it clear how to contact the event team about access needs, including a route that does not require a telephone call. HCC expects every partner delivering activity as part of Haringey's London Borough of Culture 2027 to follow the accessibility requirements in this policy. We will make these expectations clear when agreeing a partnership, commission or venue arrangement, and agree who is responsible for providing and paying for specific access measures. Partners must share accurate information about their spaces and services, identify barriers, make agreed adjustments, and tell us promptly about significant changes, such as a lift outage. We will work together to ensure that public information reflects what visitors can expect. Where a site has unavoidable limitations, we will consider whether the activity can be adapted, supplemented or moved. If a partner cannot meet an agreed requirement, they must raise this with HCC early so that we can resolve the barrier before the activity takes place. We will make job, freelance and volunteering opportunities available in accessible formats and explain how applicants can request adjustments. We will offer reasonable adjustments throughout application, interview, and selection processes, such as alternative formats, interview questions in advance, BSL interpretation, step-free interview locations, remote participation or adjustments to timings. Applicants will not need to share a diagnosis to start a conversation about what they need. We will discuss access with staff, artists and volunteers as part of onboarding and ongoing work. We will consider adjustments to working patterns, equipment, communication, training and event duties, and review them when needs or circumstances change. Access information shared by an individual will be handled sensitively and only shared with those who need it to arrange support. Anyone may raise a concern with an event lead, line manager or the CEO. Concerns about the CEO may be raised with the Chair. We will record concerns sensitively, consider any immediate safety needs, investigate fairly and take proportionate action through the relevant complaints, grievance or disciplinary process. Serious concerns about a partner may lead to changes to, or termination of, the arrangement. The Board will review patterns in concerns and HCC’s progress against this policy. Everyone planning or delivering HCC activity shares responsibility for access. The lead producer or event manager will check and publish event-specific arrangements; the person leading recruitment will arrange adjustments for applicants. HCC will invite feedback from participants, staff, artists and partners, record barriers and use what we learn to improve future activity. 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