Privacy policy

We are Haringey Culture Collective, a UK charity.  Our registered address is London Borough Of Haringey Civic Centre, Wood Green, London, United Kingdom, N22 8LE 

We obtain information about you when you contact us about work, to make a donation, buy merchandise or editions, complete a survey, attend an event or exhibition, visit our website, apply for one of our opportunities or if you register to join our mailing list.

The personal information we collect might include your name, address, email address, pronouns, sexual orientation, gender, date of birth, phone number, delivery and billing address. If you make a donation online, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

When visiting our website we may collect the following information:

• Automatically populated IP address: a public IP address is a unique number which allows a computer, group of computers or other internet connected device to browse the internet. The log file records the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version. This information is collected to help diagnose and manage the website, to audit the geographical make-up of users, and to establish how they have arrived at the website.

We may use your information to:

• Process a donation that you have made
• To carry out our obligations arising from any contracts entered into by you and us;
• Processing competition entries;
• To seek your views or comments on the services we provide; 
• To notify you of changes to our services;
• To send you communications which you have requested and that may be of interest to you. These may include information about campaigns, events, project progress, appeals and other fundraising activities.
• To process job applications.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

We will never share, sell, rent or trade your personal information to any third parties for marketing purposes without your prior consent. We will ask for your consent to share personal information with like-minded arts organisations whose event, talk or exhibition you will have seen at HCC in collaboration with us at another venue

Data-sharing agreement with London Borough of Haringey (LBH): HCC has a data-sharing agreement in place with LBH, in order to provide a secure safe harbour for data held by HCC, in the event of the organisation’s closure. If we hold your personal information on our systems, we will notify you before any such transfer takes place. All data held by HCC and LBH will be used for the sole purpose of cultural communications. 

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own marketing purposes.

When you are using our secure online donation pages, your donation is processed by a third party payment service, Stripe, which specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us. 

We will not release your information to third parties unless you have requested us to do so, or are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent or signed up for a mailing list. You can change your marketing preferences at any time by contacting us by email at hello@haringeycollective.com.

You should find it easy to access and amend the personal information that we hold on you, or request that we stop contacting you. It’s your data and we want to make sure you feel in control of it.

If you have subscribed to our mailing list, you can amend your personal details and email contact preferences at any time. Simply click on the link at the bottom of our emails or on our website.

Or, if you prefer, you can contact us by phoning, emailing, or writing using our contact details. 

You have the right to ask for a copy of the information we hold about you.  You have the right to get information held about you by us corrected. If you have any concern about the accuracy of your personal data, please let us know using the below contact details.

If you would like us to remove the personal information we hold about you, please contact us using the below contact details.

You have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office – www.ico.org.uk 

HCC is committed to protecting the personal information you entrust to us. We adopt reasonable and appropriate technologies and policies, so the information we have about you is protected from unauthorised access and improper use e.g. our own network is protected.

While we have reasonable measures to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we need. The retention period will vary according to the purpose, for example if purchasing a ticket only, we will typically keep your data for up to 3 years from the date of your last transaction For further information about how long we will keep your information, please contact HCC.

If you ask us to stop sending direct marketing communications to you, we will keep the minimum amount of information (e.g. name, address or email address) to ensure we adhere with such requests.

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you link to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.